E-Commerce Order Fulfillment Automation
Client
Confidential E-Commerce Client
Timeline
3 weeks
Category
Workflow
The Problem
The client had four full-time staff manually tracking orders across Shopify, ShipStation, and a spreadsheet - cross-referencing hundreds of orders a day, copy-pasting tracking numbers, and firing off update emails by hand. Errors were frequent, weekends were a disaster, and scaling for peak season felt impossible.
The Solution
We built a zero-touch Zapier workflow that fires the moment an order is placed. Shopify triggers a chain of automated actions: ShipStation creates the fulfillment, a branded tracking email goes to the customer, and a Slack alert hits the ops channel - all in under 90 seconds. No human in the loop.
How We Did It
Audit & Map
Documented every manual handoff, error point, and tool in the existing fulfillment flow. Identified 11 distinct touchpoints that could be eliminated.
Trigger Design
Built a multi-step Zapier flow triggered by Shopify order creation, with conditional paths for different product types, shipping speeds, and warehouse locations.
Slack Ops Layer
Added a real-time Slack bot to surface exceptions - failed shipments, address issues, out-of-stock flags - so the team acts only when truly needed.
Testing & Go-Live
Ran 500 test orders through the system in staging, verified edge cases, then cut over to production overnight with zero downtime.
Saved Every Month
Fulfillment Errors
Order-to-Notification Time
Tools & Technologies Used
The Service Behind This
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